No, unfortunately we don't have a shop! You can order online from us 24/7.
Whether an item will be back in stock varies per item. Would you like to be notified when an item is back in stock? Sign up for our restock mailing! To do this, go to the sold-out article and enter your e-mail address, as soon as the article is restocked you will receive a notification.
With us you have up to 28 days to return your order. Read here how you can easily return.
We understand very well that you want to receive your order as soon as possible. Orders Orders placed on working days before 4:00 PM will be shipped the same day. In most cases you have your order will be delivered the next day! Orders placed on Saturday and Sunday will be shipped shipped on Monday. NB! The delivery times are an indication, we cannot control the delivery time to guarantee.
Unfortunately, we cannot offer the costs for sending your return for free.
After placing your order it is NO longer possible to change your order, because your order will be processed immediately by our warehouse.
Yes, as soon as we have received your return shipment in good order, we will do our best to process it as quickly as possible. If the entire order is returned, you will also receive the shipping costs of the return shipment.
As soon as you have received a confirmation e-mail from us about the receipt of your return shipment, it takes a maximum of 5 working days to pay the amount back.
Yes, sale items can be returned!
For this question we refer you to our returns page where all information can be found in one overview.
You can request your password again by clicking on log in, then click on: Forgotten your password? Enter the e-mail address here. You will now receive an email from us to reset your password.
There is no validity period for a credit code or gift card, you can spend it on our webshop whenever you want!
You can easily enter your voucher code or gift card number in your shopping cart at: Gift card or voucher code -> Enter code
No that is not necessary! You can order from us with or without an account.
No, after you have placed an order no changes can be made.
The standard shipping costs for the Netherlands are €4.95 (DHL) and for Belgium this is €6.95 (Post NL). If you place an order of more than €100, we will ship your order for FREE!
We ship all orders with track & trace. You will receive the track & trace by e-mail as soon as our warehouse transfers your order to the carrier.
Our customer service strives to always answer your message within 2 working days. Our customer service is closed on weekends and no messages will be answered.
After placing an order, it is no longer possible to cancel it because our warehouse processes your order immediately. If you really do not want the order, you can refuse the package upon delivery, the order will then be returned to our warehouse and will be processed as a return shipment.
Always check your SPAM box first, the confirmation may have ended up there. If this is not the case and you want to receive the confirmation again, please send an email to our customer service customer firstname.lastname@example.org
It is of course not the intention that you receive a wrong or broken item, but unfortunately it can happen once, our apologies! If this is the case with you, we advise you to contact our customer service as soon as possible so that they can help you with a correct solution.